News

Mitel Product Bulletin

We are pleased to announce that V5 software is now in full release for the Mitel & Inter-Tel 5000 system range.

The new software brings a number of enhancements to improve productivity and efficiency

The enhancments include:

• Hot Desking
• Meet-Me Conferencing
• Expanded Conferencing Capacity
• Unified Voicemail Messaging / Email Synchronisation
• User Web Portal
• Embedded Reporting
• Database Reporting
• Mitel 53xx Desktop Applications

To read more about the V5 enhancements please click here

Mitel Unified Communicator Advanced Mobile for Android is the next chapter in the Mitel mobile clients story. Earlier this year Mitel delivered an industry-leading native client for BlackBerry® users. Our new Android client aims in the same way to help enterprise users who have chosen a different device for their day-to-day use.
UC Advanced Mobile for Android is the perfect compliment to the UC Advanced windows client and allows users to make changes to their Dynamic Status’ from their Android devices as well as retrieving voicemails, viewing their call history and business Contacts with presence information. The UC Advanced Mobile for Android can be used in conjunction with UC Advanced for windows or as a stand alone application for users who only need the mobility aspect or for users with non windows based computers.

Product Overview / Features & Benefits / Description

The features that are available with UC Advanced Mobile for Android are as follows:

• UC Advanced Native client for Android available from the Android Market
• UC Advanced Mobile service status icon on notification bar
• UC Advanced Mobile Setup Wizard with connectivity test
• Change Dynamic Status from main screen
• Manage Status – create, edit, and remove
• View Call History
• Visual Voicemail
• Corporate Contacts with OfficeLink Dialing
• Locations based Dynamic Status
• Connections based Dynamic Status
• Timers based Dynamic Status

If you’d like more information about how Ocean Telecom with Mitel can get you connected on the move cotact our sales team on 01284 729869

LG-Ericsson are pleased to announce the introduction of a desktop video telephone terminal running the LG-Ericsson Unified Comms software client and Phontage PC video conferencing software. LG-Ericsson describe the launch as a breakthrough for desk to desk video calling. There is a camera tilt feature built in and the full colour screen is ideal for this application. Download more information here LG Ericsson LIP 8050V LG Ericsson LIP 8050V

A new Wi-Fi cordless terminal also makes a debut, with a colour screen and a robust 50 hours stand by time – an improvement allowed buy the use of a new high-density Li-Ion battery technology. The phone uses SIP and its mobile roaming feature means that it can automatically register with home and office Wi-Fi networks. Remarkably, this phone has a 30ms handover time using the LANCOM Wi-Fi infrastructure products.

At the same time LG Ericsson have a new robust mobile DECT phone available with version 5.5 of IPECS. This has a 1.5 inch colour screen, 15 hours of talk time, and a glove friendly keypad. There are also two new IP handsets for the IPECS with multi-line displays and either 4 or 8 flex keys that can be assigned to features or work as DSS keys.

If you’d like more information on these exciting new products, contact the Ocean Telecom sales team today on 01284 729869.

Companies today are in the midst of a significant transformation into more global, collaborative workforces that are becoming increasingly more diverse and mobile. In order for businesses to thrive in this environment, given today’s global economic pressures, a well-defined unified communications strategy is a must. This will certainly help companies reduce the overall cost of communications, streamline business processes, and increase employee productivity. More importantly, deploying unified communications will help companies improve customer satisfaction and increase customer loyalty, thereby driving up revenues and profitability.

Ocean Telecom, with Mitel UC Advanced provides a single client interface with a rich feature set and access to all of Mitel’s communications applications. UC Advanced delivers voice, rich presence, video, messaging, call history, conferencing, collaboration, rich contact management capabilities and mobility options. The UC Advanced Web and Mobile Portals provide remote access to a subset of UC Advanced features.

UC Advanced Web and Mobile Portals provide a simple browser or micro-browser-based offering for the key features that need to be accessed remotely.

UC Advanced is suitable for businesses of all sizes, across all vertical markets.

Product Overview / Features & Benefits / Description

UC Advanced is Mitel’s unified communications desktop application that enhances the user experience and the effectiveness of “in the moment” communications. It is a key component of the Mitel Unified Communicator portfolio, and converges the call control capabilities of Mitel communications platforms with contact management, Dynamic Status and collaboration applications to simplify and enhance real-time communications.

UC Advanced provides a single access point for all your business communication and collaboration needs. It gives you unprecedented control over your communications and allows real-time access to everyone in the organization, on or off the premises, with user and phone presence information that makes every phone call or instant message (IM) count. It also provides simple ways to manage your personal communications so employees can find, communicate, and collaborate with others quickly and easily.

With mobile and geographically dispersed teams and workers becoming increasingly common, video conferencing is now a crucial tool for facilitating rich communication anywhere and at any time. Video conferencing in UC Advanced 4.0 provides a more personal experience that helps individuals build stronger working relationships and communicate more effectively. By integrating person-to-person (point-to-point) video and group video conferencing with audio and web collaboration, the UC Advanced 4.0 application makes it easy for workers to see as well as talk with their colleagues.

UC Advanced also integrates with leading business productivity tools such as Microsoft® Exchange, Microsoft Outlook®, and Microsoft Office, as well as IBM® Lotus Notes®

For more information about how Unified Communicator can benefit your business, contact your account manager at Ocean Telecom today. 01284 729869

With the general availability of Mitel Communications Director, Release 4.2, Mitel Programmable Key Modules (PKMs) are now supported on the Mitel 5330 and 5340 IP Phones. Both the 12- and 48-button PKMs can be easily added to the 5330 and 5340 phones to provide additional personal keys or line keys, resulting in improved productivity and call handling for receptionists and departmental administrative assistants.

Product Overview

Mitel® Programmable Key Modules (PKMs) extend the button capacity capability of the Mitel 5324, 5330 and 5340 IP Phones, as well as the Mitel 8528 and 8568 phones. Ideal for receptionists, departmental administrative assistants and people who require additional personal keys, PKMs can be easily programmed through the phone, and can be used to monitor and manage multiple lines beyond the original capacity of the phone.

Improve Call Handling

Administrative assistants can use the 12- and 48-button PKMs to monitor and manage multiple lines beyond the capacity of the IP or digital phones. The 12-button PKM adds 12 keys while the 48-button PKM adds 48 additional keys with one PKM or 96 keys with two PKMs. PKM 48-button units can also be attached to the 5540 IP Console, when used on the SX-200 IP Communications Platform (ICP), to extend DSS/BLF capabilities to the console operator.

A PKM Interface Module added to the back of the phone allows the 12- and 48-button PKMs to easily connect, without the need for an additional local area network (LAN) port or digital line port. When used in either an enterprise or small business environment, the PKMs improve call handling for both employees and customers.

Easy to Program

With the PKMs, 12, 48 or 96 additional keys can be easily programmed as feature keys, speed call keys, extension keys, direct station select (DSS) keys, or line appearance keys. Each key has an associated indicator light that gives the status of that extension or programmed feature. Personal keys can be easily programmed through the phones themselves or using the browser-based configuration tool.

With Mitel Unified Communicator (UC) Advanced Mobile for BlackBerry, there’s no more “out of office” – even when you are mobile. Access presence status of co-workers, search your corporate directory, check corporate visual voice mail, and get other Mitel Unified Communications features directly on your BlackBerry smartphone.

Mitel UC Advanced Mobile uses location-based services – GPS and Bluetooth – natively present in the BlackBerry smartphone to automatically update your location status and call routing preferences.

UC Advanced Mobile for BlackBerry empowers mobile users to:

* Click-to-dial from your corporate contact list to place calls through your corporate network
* Display co-worker real-time user and device presence
* Automatically update your presence status and call routing preferences with location-based GPS and Bluetooth services
* View your office extension incoming, outgoing and missed calls history
* Access visual voice mail from your office extension and manage messages by preference rather then sequence

To find out more about how the Mitel Unified Communicator can help your business call Ocean on 01284 729869

Give your business a competitive advantage with the new 4.0 software

The 5000 CP Release 4.0 software works with both the new HX Controller and the previous CS Controller, adding several new capabilities. The HX Controller carries Mitel’s attractive style and is designed to cost-effectively add native support for digital telephones, while still maintaining the well proven built-in IP capability. The resulting hybrid capabilities provide a versatile, cost-effective solution for small and medium businesses.

HX Controller
The HX Controller is the new hardware platform for the 5000 CP. It combines Mitel’s attractive style with the ability to support digital telephones natively in a form factor optimized for shelf-top, rack-mount and wall-mount.

Figure 1 – Mitel 5000 HX Controller (Front)

Figure 2 – Mitel 5000 HX Controller (Back)

Key enhancements include:

* Supports digital telephones (up to 48) without an external Digital Expansion Interface (DEI), using the new Digital Desktop Module (DDM-16) expansion module
* Increases digital telephone capacity to a maximum of 240 telephones
* Adds expansion bay (total of four)
* Doubles built-in analog capacity (4 analogue trunks plus 4 analogue extension ports)
* Provides Gigabit Ethernet and USB 2.0
* Provides “Door Relay” capability controllable by feature code or key from designated phones
* Supports all existing expansion options including modules, DEI’s, Processor Expansion Card (PEC-1), Processing Server (PS-1), etc.

Dimension

Size
Height     3.5 in. (8.9 cm)—2U
Width     15.5 in. (39.4 cm)
Depth     8.75 in. (22.2 cm)
Weight (approx. loaded)     9.2 lbs. (4.2 kg)

The 5000 CP Release 4.0 software supports the new HX Controller, as well as the previous CS Controller.

Mounting Options
The HX Controller includes rubber feet for desktop installation. It also includes brackets for rack mounting as shown in the diagram below:

Figure 5 – Mitel 5360 IP Phone

New Device Support – Mitel 5310 IP Conference Unit

Release 4.0 introduces support for the 5310 IP Conference Unit on the Mitel 5224/5324/5330/5340/5360 IP Phones. This full-duplex IP conference unit features exclusive acoustic beam-forming technology to eliminate ambient room noise and sidebar conversations.

Figure 6 – Mitel 5310 IP Conference Unit

New Device Support – Mitel Line Interface Module
Release 4.0 introduces support for the Line Interface Module on the 5224/5324/5330/5340/5360 IP Phones. The unique optional module provides a separate connection to an analog line. The patented Line Interface Module enhances Mitel options for remote workers and extends Mitel’s resiliency strategy for IP communications from the core of the network to the desktop.

UC Express Softphone
Originally introduced on the 5000 CP Release 3.2, the UC Express product suite addresses the needs of the market by offering a light-weight, cost-effective, server-less solution that seamlessly combines telephony with integration to Microsoft Outlook® and Windows desktop search, providing the user with a range of intelligent call handling facilities and productivity enhancements. The 5000 CP Release 4.0 extends the functionality of UC Express to mobile and remote workers through the use of a server-less SIP softphone. Each UC Express softphone requires a license (54004264), as well as a 5000 CP Category F Phone license.

The UC Express desk phone product (without the softphone capability) is now available for the 5000 CP at no charge! Simply order a 50-pack UC Express desk phone license (51015443).

Mitel 5610 DECT Handset and Mitel IP DECT Stand
The 5610 DECT Handset and IP DECT Stand are now supported on Release 4.0 software. Please refer to Product Bulletin PA20090503 for more information on the 5610 DECT Handset and the IP DECT Stand.

Support for additional SIP devices will follow and be driven through the same interop process for all Mitel products, i.e., the SIP Centre of Excellence.

Feature Enhancements for Release 4.0
System Administration & Diagnostics
System Administration & Diagnostics is an exciting new PC-based tool that provides rich task-oriented diagnostics in an attractive graphical user interface for technicians. It provides easy access to commonly needed diagnostics, as well as a single access point for all the administration tools available for the 5000 CP.

Figure 7- 5000 CP System Administration & Diagnostics

System Administration & Diagnostics replaces Session Manager, but the Database Programming utility (also known as DB Studio) remains the primary tool for configuration tasks. Once System Administration & Diagnostics is installed on a PC, Session Manager is no longer available. However, System Administration & Diagnostics is backwards compatible for computers that perform maintenance on pre-Release 4.0 5000 CP systems. System Administration & Diagnostics is included with the 5000 CP at no charge and installed with the normal Database Programming installation.

Configuration Assistant
The Configuration Assistant provides a voice-guided Telephone User Interface (TUI) for performing common end-user configuration activities inside or outside the facility. This is a more usable alternative to remote programming through DISA. The Configuration Assistant allows the user to configure:

* Forwarding
* Do-Not-Disturb On/Off
* Dynamic Extension Express
o
+ On/Off
+ Mobile phone number
* Night mode (if an administrator)

Configurable Labels for Self-labeling Phones
Release 4.0 includes the ability to leverage the self-labeling capabilities of the Mitel 5320/5330/5340/5360 IP Phones by allowing system-wide customization of the label displayed on the phone:

* Individual trunks can now be named to show a meaningful label like “Johns Line” instead of the trunk’s extension number
* Feature labels can now be customized on a system-wide basis, e.g., a customer can choose to display “Record” instead of “Rec-A-Call”

Installation Improvement for IP Phones
Release 4.0 includes a time-saving improvement for deploying IP phones in a customer environment. IP phones can be associated with an extension at their final location, using an “activation” PIN instead of manually entering the IP phone’s MAC address. This feature is available with the 5300 Series IP Phones.

Canadian French Language Support
The 5000 CP now supports Canadian French as one of its language choices, in preparation for the product’s introduction into the Canadian market. Canadian French support includes phone displays and audio prompts (Mitel Basic Voice Mail 5000, Configuration Assistant, etc). The system administrator assigns a primary and secondary language to each phone, and the end user can toggle between them using a feature code.

If you’d like a better understanding of the many ways Ocean Telecom can help your business with Mitel’s comprehensive range of products, you can new view a number of informative videos.

Ocean Telecom are a leading supplier of Mitel solutions. For more information about how Mitel and Ocean Telecom can enhance your business processes, call Ocean today

To see the the videos just click here

It’s increasingly important to provide comprehensive solutions to businesses such as Healthcare, Manufacturing and Retail. Wireless telephony capabilities often become a critical day to day tool with these and many other industry types. With support for voice calls, messaging, integration with vertical applications and robust handsets,  the SpectraLink 8020 and 8030 handsets provide a powerful tool for any buisness.

Improved customer service

Staff become accessible wherever they are and the use of overhead paging can be eliminated. The customer has a better chance of reaching the right person; the establishment becomes more responsive and the customer more satisfied with the experience.

Improved cost control

Workers are increasingly mobile in the workplace, however the option of widespread cellular phone usage can prove very costly. Deployment of a Wi-Fi voice capable solution in conjunction with Mitel Communications Director (MCD) enables the business to control and manage their mobile communication costs on the premise. Once the infrastructure is deployed, internal mobile calling is essentially free, with the added benefit that internal and external calls are subject to the same class of service privileges as the wired communication system.

Improved safety and security

Security of staff in traditional high risk environments (as well as in Healthcare, Education and Retail) is an increasing concern. The SpectraLink 8000 Wi-Fi system components integrated with Mitel Communications Director (MCD),  enables staff to respond to a security breach and manage the situation in real-time to ensure the safety of colleagues, community and property.

If you’d like more information about Polycom Spectralink Wi-Fi cordless solutions, call Ocean telecom today and speak to one of our sales team

Mitel releases Unified Communicator Advanced (UC Advanced) Release 3.2 & Virtual UC Advanced 3.2

Product Overview

UC Advanced is Mitel’s unified communications desktop application that enhances the user experience and the effectiveness of “in the moment” communications. It is a key component of the Mitel Unified Communicator portfolio and converges the call control capabilities of Mitel communications platforms with contact management, Dynamic Status, and collaboration applications, to simplify and enhance real-time communications.

UC Advanced provides a single access point for all your business communication and collaboration needs. It gives you unprecedented control over your communications and allows real-time access to everyone in the organization, on or off the premises, with user and phone presence information that makes every phone call or instant message (IM) count, and simple ways to manage your personal communications. Employees can find, communicate, and collaborate with others quickly, easily, and in the moment.

UC Advanced also integrates with leading business productivity tools such as Microsoft® Exchange, Microsoft Outlook®, and Microsoft Office, as well as IBM® Lotus Notes®.

The UC Advanced 3.2 release is also intended to deliver a seamless upgrade path from Mitel Unified Communicator® (UC) Express to UC Advanced. This has been done by introducing a fast and easy way to configure buttons on your Mitel IP Phone, as well as allowing UC Advanced to appear as a compact search bar that drastically reduces the amount of desktop space it takes up, while still allowing users to easily search for users inside the business and see their presence and availability status.

Contact us to find out how the Mitel can work harder for your business