Oak recording

Record meets all your needs. Whether you need to capture and retrieve calls with the minimum of fuss for regulatory compliance or for business improvement through higher levels of customer satisfaction. It works with all technologies – ISDN, SIP and VoIP – in whatever combination you have chosen for your business and includes high level encryption.

Resolve Disputes

Find calls quickly and email an extract of the call to your client to confirm contract details
Demonstrate Compliance

For many organisations it is necessary to show that FSA rules have been followed
Monitor Quality

Review calls to ensure that all clients have been dealt with professionally at all times
Improve Performance

Work with staff to develop their telephone and telesales techniques
Share

Share conference calls and online meetings with business colleagues