Callview CMS
Specifically designed for Mitel and Inter-Tel systems, Callview enables informal call centres or work groups to efficiently monitor, manage and route calls. It provides real-time business intelligence, measures departmental efficiency, increases employee productivity and helps you to identify trends. In addition to these business-wide reporting functions, Callview also offers solutions targeted at informal call centres, such as call performance and agent activity reporting, along with agent productivity tools, including screen pop and CRM integration.
Callview consists of the following modules:
* Callview Server’s bridges the gap between your phone system and your computer network with computer telephony integration (CTI). The Callview Server monitors your entire phone system, including all internal and external calls, and provides data to other CSM modules for business reporting and team productivity.
* Callview Navigator” intelligently routes both internal and external calls based on information in your database, with easily customized rules. Rules are created with a powerful GUI and can be applied to both internal and external calls.
* Callview Business Reporting Tools” deliver both historical and real time management reporting as well as call recording capability.
* Callview Team Productivity Tools ” tools to make your team more productive including call management, screen pops with CRM integration and call control.