Information on-hold
So just what can Information On Hold do for your business ?
So you’ve just put someone on hold or transferred their call – but what are they listening to? Silence? Music? Or maybe the radio, where the y could be hearing adverts from your competitors?
When a person calls your business and is put on hold or transferred, you have their undivided attention. You will never have a better chance to tell a story.
Unlike other marketing solutions, on-hold marketing is unique in that, quite literally, it engages intimately with a captive audience, immediately seizes their attention and keeps hold of it until you are able to step in
Ultimately it’s the smart solution for managing your relationship with your customer over the phone, preventing caller hang-ups and helping build customer loyalty
It’s not just about filling an empty space – It’s about grabbing your customer’s attention and keeping them informed about latest developments, new products, special promotions – anything in fact that demonstrates you value their call.
But we never keep our customers on hold !
According to research by AT&T:
70% of business callers are placed on hold or transferred
70% will hang up after 30 seconds if confronted with silence
34% of callers who hang up will not be calling you again
Want to hear what you message might sound like? Follow the link to try out our Mega Mixer !