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MITEL APPLICATION SUITE 5.1

Mitel has announce the latest release of software for the application suite product, version 5.1.  Version 5.1 adds new features and modules to the application suite, building on the current Phone Manager, Call Reporting and Call Recording.  The main addition in this release are the real-time applications.

Key Real-Time Features

  • Live statistics
    • Real-time wallboard
      • Statistics tiles
      • Media tiles
      • Ticket
    • Real-Time Dashboard
      • Multi stat tiles
      • Girds for agents and extensions
      • Global variables information
      • External data sources
  • Audible and visual alerts
  • Fully customizable views
  • Concurrent user based licensing
  • Flexible layout options for tiles
  • Display corporate or promotional videos
  • Add custom messages or targets to tiles
  • Track service levels or target progress with a gauge display
  • Agent level reporting including DND reports

Benefits

  • Web Based – No client-side installation required
  • Multi-platform – Access from Windows, Mac or Tablet/Phone
  • Make real-time decisions based on live statistics
  • Use alarms to gain attention when performance metrics fall below a required threshold
  • Agent self-management

To find out more, speak to your account manager. [email protected]