We’re proud to share some big news: Ocean Telecom has been awarded Wildix Diamond Partner status — the highest tier in the Wildix partner programme. According to Wildix’s UK partner directory, Diamond status is reserved for a small number of partners and recognises consistently high standards across design, deployment and ongoing customer success.
For our customers, it’s a simple message: when you choose Ocean for Wildix, you’re working with a team that has been independently validated for technical capability, product knowledge and delivery quality — backed by a vendor that operates a channel-only model (so support and service always come via your partner).
What Diamond Partner status means for your business
Wildix is an AI-enhanced unified communications and collaboration (UC&C) platform that brings voice, video, messaging and customer engagement into one secure ecosystem. Diamond Partner status signals that we’ve demonstrated the depth of expertise needed to implement these systems properly — not just “install and leave”, but design around your users, your workflows and your security requirements.
- Access to advanced Wildix training and enablement, so our engineers and account managers stay current as the platform evolves.
- Closer technical support routes with Wildix for faster issue resolution and smoother onboarding.
- Proven experience delivering UC&C projects that people actually adopt — across office, mobile and remote teams.
- Better long-term value: a solution designed around your business, with support that scales as you grow.
Why it matters now (and why UC&C is more than a phone system)
Most organisations don’t struggle because they lack tools — they struggle because communication is fragmented. Calls sit in one place, chat in another, meetings in a third, and customer conversations get lost between systems. A well-designed UC&C platform fixes that by unifying channels and giving your team one consistent experience across devices.
If you’re exploring Wildix, start with our overview of what unified communications actually means for day-to-day operations, productivity and customer experience: Wildix Unified Communications.
Talk to a Diamond Wildix Partner
Whether you’re replacing a legacy phone system, improving remote working, or want tighter visibility of customer interactions, we’ll help you scope the right Wildix setup and deliver it with hands-on support.
Speak to Ocean Telecom: Contact us | Learn more about Ocean: About us
