Pellys Solicitors Case Study

Intro / Overview

Ocean Telecom partnered with Pellys Solicitors, a long-established legal practice with multiple offices, to deliver a future-proof unified communications solution. Working with Wildix, Ocean Telecom helped modernise the firm’s communications, improving flexibility, visibility, and cost efficiency while supporting the demands of a busy, multi-site legal practice.

Background & Challenge

Founded in 1970, Pellys Solicitors has grown into a four-office firm with around 50 employees. As communication is central to legal work, the firm required a robust and reliable phone system that could support solicitors working across offices, in court, and remotely.

With ISDN lines being phased out, Pellys faced the challenge of replacing a long-standing but increasingly inflexible phone system. The existing setup lacked modern features such as real-time availability visibility, seamless remote working, and integration with cloud-based systems. The firm needed a solution that would maintain reliability while offering greater flexibility and long-term value.

The Solution

As Pellys’ trusted communications partner for over 15 years, Ocean Telecom recommended the Wildix Unified Communications platform as the ideal solution. The system was designed to support a modern legal environment, delivering flexibility without compromising reliability.

The implementation included Wildix collaboration software across all offices, along with mobile and desktop applications that allow solicitors to work seamlessly from court, home, or client locations. The platform was also integrated with the firm’s cloud-based case management system, improving workflow efficiency.

A key benefit was real-time visibility of staff availability, enabling teams to see whether colleagues were in the office, on a call, or with clients — improving internal coordination and client responsiveness.

Results & Value Delivered

Significant cost savings: Around £500 per month (£5,000–£6,000 annually) compared to the previous system
Avoided costs: Approximately £20,000 saved by eliminating the need for new hardware during office relocations
Improved flexibility: Licences can be reassigned across offices at no additional cost
Enhanced client service: Better call handling and faster responses through real-time availability visibility
Future-proofing: A scalable unified communications platform aligned with modern legal working practices

Discover more

Discover Ocean Telecom Business Phone Systems:
https://oceantelecom.com/our-solutions/phone-system/

Find out more about Pellys Solicitors: https://www.pellys.co.uk

Learn more about Wildix Unified Communications:
https://www.wildix.com