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Healthcare Solutions

Healthcare Solutions

Healthcare Solutions designed for the UK

Ocean Telecom has been working with Healthcare professionals for decades. With our deep understanding of the challenges surgeries face, we have developed a number of solutions. Our Healthcare solutions will help you deliver a better patient experience, and release valuable time for you own staff.

Key requirements

  • Speed up answering and clearing patient calls
  • Reduce waiting times & complaints
  • Quickly “click-to-dial” from patient records
  • Record calls for staff training and to resolve complaints
  • Full call reporting
  • Introduce Video Triage for patient consultations
  • Dial from Patient records / Clinical system
  • Flexible location management for Doctors and District Nurses
  • Improve staff safety

Medical Queue Buster

Patient Call manager

Patient Recorder

  • Records all inbound and outbound calls
  • Easily search and playback patient calls
  • Settle disputes quickly and easily
  • Ensure conversation accuracy for records
  • Replay for poor quality calls and language barriers
  • Use to train staff on call handling
  • Fully encrypted and admissible in court

Patient caller

Speed up patient calling and improve accuracy. With Patient Caller, simply highlight the Patient’s number on your PC or Laptop, and “click to dial”. Our system will automatically connect you to the Patient.

Call anyone from any location on your database, not just your clinical system. You can quickly contact Suppliers and staff in the same way.

GP Video appointments

Carry out remote video appointments with patients. Our GP video appointments platform allows you to create video call sessions with patients and have face to face interaction. It’s quick and easy to manage. With the advent of COVID, video has become the new norm, with more and more practitioners and patients adopting the technology.

Practitioners can use any device to carry out the video call, PC’s, laptops, as well as Android or Apple devices. Video calling is incorporated into the Ocean Healthcare system. It’s easy to use for staff and patients alike, and there’s no need to switch between different programs.