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Privacy Policy

Privacy Policy

Data Privacy Policy

 

Ocean Telecom Ltd (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Your Privacy is Important to us

This notice informs you how we use the information you give us and how we protect your privacy.  It also explains your rights under the UK Data Protection Act (update 2018) and the EU General Data Protection Regulations 2018.  We abide by UK Law and our data protection regulator within the UK is the Information Commissioners Office.

Collecting of and purpose for your information

We offer services and products such as Phone Systems, Data Connectivity Service and Business Support for our clients. To provide such a service and products, we may need to collect personal data such as name, address, contact details.

We use information held about you in the following ways:

  • Your information may be used to introduce you to the services we offer, to help with ongoing administration, to contact you with any review or changes that are applicable, for our own business research and analysis.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

Withholding of the required data may result in an insufficient service being provided.

We may obtain data from individual customers or from employer firms.

Sharing your data

We may share your personal data with the following organisations –

The Financial Conduct Authority with whom we are regulated or other regulated bodies as required

We may verify your identity by searching publicly available records held by credit reference agencies

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them

We will not sell or share your information with any other third parties

Your rights regarding your data

  • We will not hold your information for any longer than is necessary and as a maximum no longer than 5 years after you have terminated as a client of our firm unless there is a lawful basis for retention
  • Should your data be inaccurate we will rectify this without delay
  • Should you wish us to delete your data at any point, please contact the office as shown further below to make the request. This will be actioned unless there is a lawful basis for us to retain the information in which case you will be advised accordingly
  • Should you wish to transfer your data to another organisation, please contact the office as below and we will organise this for you
  • You can request access to your data at any time. We will provide you with a full copy within one month of your request
  • You can withdraw consent to us holding and processing your information at any time. Please contact the office as below should you wish to do this
  • We may provide you with updates and bulletins which are appropriate to your service on an ongoing basis – this will be explained to you if it is applicable. You can opt out of these should you wish to – contact us and advise us if you wish to

You can update your preferences at any time here

Security

We have in place a full information security policy, business continuity and disaster recovery plans. We take data security very seriously and have in place we feel the most secure options available to store and transfer your data securely.  We can provide details on request.

Where we store your personal data:

We store your data on our secure UK based servers.

Our contact details

Should you wish to contact us in relation to any issues within this notice, please contact:

Data Protection Officer
Ocean Telecom Ltd
10 Woodside Business Park
Thetford Road
Ingham
Suffolk, IP31 1NR
United Kingdom

[email protected]

You will be responded to as promptly as possible

Your right to complain

Should you wish to make a complaint in relation to data protection issues relating to our firm, you can contact us as above or you can contact our regulator as follows:

The Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

www.ico.org.uk

Consent

We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data.

Legitimate interests: GDPR Article 6:F

This article permits the processing for the purposes of the legitimate interests pursued by the controller, or by a third party.

It further states that you can process personal data without given consent if you have a genuine and legitimate reason (including commercial benefit), except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

The legitimate interest that Ocean Telecom & Ocean Talk operate under is that we are providing services to businesses that require frequent contact with their personnel. We deem that to provide our services, we have a Legitimate requirement to be able to contact individuals within a business, with their consent, using personal information they provide. Ocean Telecom would be unable to fulfil its contractual obligation to its customers without the use of their personal data.

We work under the premise that:

  • Our benefits for processing data are commercial
  • We use the data to fulfil our contractual obligations
  • Individuals would deem our processing their data as reasonable practice

Please ensure you have read this notice fully and accept all that it contains.  If you have any queries, please contact us directly. Please contact us should you not be able to read or understand this notice sufficiently.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]