Call Recording

Call Recording

We supply call recording for customer service, training, and compliance which can help resolve disputes, help monitor quality, and for internally reviewing staff to improve development.Demonstrate Compliance Show that FCA & PCI DSS call recording rules have been followed.Improve Performance Work with staff to develop their telephone and telesales techniques.

Great reasons to choose Ocean Telecom:

  • More than 29 years' experience in the industry
  • A service tailored to your needs
  • Client base of over 1000 businesses, based throughout East Anglia and beyond.
  • Expert advice and support given throughout

Call recording integrations

For customer service, training, and compliance.

All our systems can integrate with regulatory compliant Call Recording platforms. Ocean Telecom offer call recorders for all requirements and all sizes of business. If your system is on-premise, we can provide both on-premise and cloud based recording. If you have a cloud based system from us, it’s a simple add-on to your subscription.

Why have call recording?

Resolve Disputes

Find calls quickly and email an extract to your client to confirm contract details.

Monitor Quality

Review recordings to ensure that clients have been dealt with professionally.

Demonstrate Compliance

Show that FCA & PCI DSS call recording rules have been followed.

Improve Performance

Work with staff to develop their telephone and telesales techniques.


MiVoice Call Recording & Quality Management enables your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.

Working for a highly scrutinized organization? Unlock the benefits of call recording using MiVoice Call Recording’s powerful voice documentation security and privacy features—including segmented recording access, encrypted media streaming, centralized file delivery and automated data lifecycle management.

Here are just a few of the compliance regulations that may apply to your organization:

  • – Payment Card Industry Data Security Standard (PCI-DSS)
  • – The Sarbanes-Oxley Act (SOX)
  • – Financial Services Authority
  • – Fair Debt Collection Practices Act (FDCPA)
  • – Health Insurance Portability and Accountability Act (HIPAA)
  • – Do-Not-Call Implementation Act & Telemarketing Sales Rule

View the brochure here

Oak Phone Support

RecordX is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business.

RecordX works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.

RecordX can be used in conjunction with a number of leading telephone system manufactures, including Ericsson-LG.

View the brochure here

Also Available from Ocean Telecom

Talk to an expert

Whether your business is in Suffolk, East Anglia, or beyond, Ocean Telecom has the right products to meet your needs. Ocean Telecom has grown to become one of the leading providers of communications products and telecom services in East Anglia.

Contact Us
15+ Years Experience
1000+ Satisfied Customers
97% Client Satisfaction