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Phone Systems

Phone Systems

Phone systems

The requirements for each business can vary significantly. It’s important to get the right products for your individual needs.

Some merely want a reliable way to make, answer and transfer calls. Others want much more, such as integrating their system with the company database; utilising Unified Messaging, Mobility or Call Recording.

To find the best telephony solution for your business, Ocean Telecom works with a number of industry leading manufacturers. With more than 29 years experience, we ensure your system is tailored to your needs.

There are currently two platforms available for a telephony solution, Hybrid PBX & Hosted Telephony. Each platform has its merits and Ocean offers both platforms together with all the peripheral products required.

Hybrid PBX

Hybrid systems are a development of the traditional office based system. Instead of being a large box on the wall, they now commonly reside in a companies data rack alongside their office servers. Typically, Hybrid PBX systems are purchased outright or leased. Hybrid systems can accommodate a wide variety of telephone handset types, Digital, IP, analogue, & cordless. They also connect to all the currently available line types, such as analogue, ISDN & SIP.

Just a few of the most common integration options with Hybrid PBX:

  • Call Recording
  • Data base integration with screen popping
  • Unified Messaging
  • Mobility
  • Multi-Site
  • Video conferencing
  • Redundancy through SIP lines
  • Skype for Business
  • Connectivity with paging systems

Ocean offers Hybrid PBX’s from both Mitel & Ericsson LG, and works with a number of specialist third parties for software integration, call recording and other services. Cloud based telephony is also available, and for more information about each each platform, please click on a product below.

Click on a logo below for more specific information

Call Recording

Call recording is increasingly becoming a “must have” for many businesses. Whether your business has a legal obligation to record calls, or you wish to improve customer service, Ocean has a solution for you!

Resolve Disputes
Find calls quickly and email an extract to your client to confirm contract details.

Monitor Quality
Review recordings to ensure that clients have been dealt with professionally.

Demonstrate Compliance
Show that FCA & PCI DSS call recording rules have been followed.

Improve Performance
Work with staff to develop their telephone and telesales techniques.

Find out more

Maintenance & Support

Ocean provides support for all the products we supply. Should you need help with your system, help can be found in our support section. For remote or on-site support, we offer a number of highly flexible packages providing peace of mind should a problem arise. Call our team for more information 01284 771555.