Getting Started with the Apple iOS Mobile App
When using Wildix as an app on your smartphone it will use data either Wi-Fi or 3G/4G etc. Sometimes you will find you have mobile voice signal but no data and Wildix does not function properly. Without a good stable data connection you may experience poor voice quality and drop outs.
Access Apple App Store and search for Wildix Collaboration Mobile. When installing the app make sure you allow all options that pop up to make sure it has access to the right features. Failing to do this can result in the app not working and you may have to uninstall and reinstall.
We would recommend switching off the Wi-Fi Assist option on iOS
In Settings > Mobile Data scroll right to the bottom and disable Wi-Fi Assist
When using Wildix as an app on your smartphone it will use data either Wi-Fi or 3G/4G etc. Sometimes you will find you have mobile voice signal but no data and Wildix does not function properly. Without a good stable data connection you may experience poor voice quality and drop outs.
Once the application has downloaded please open and you will be presented with the Account screen. The domain name is the hostname included in your Welcome Email.
You can then either:
- Enter the username and password in your Welcome email
- If you are on Office 365 or GSuite (Google) select the relevant option and then enter your email address and password for Office 365 or GSuite
A few things we would recommend when setting up the app:
Make sure you have VOIP selected as the device to use so that any calls you make are made through the mobile app itself.
If you have not setup any function keys we would recommend following the function keys step in the Web and Desktop collaboration guide above.
Only the first 20 function keys will display in the mobile app
If you have not already done so setup your voicemail greeting
- Dial *81
- Press 0 for mailbox options
- Then press 1 to record your unavailable greeting
- or 2 to record your busy message
- or 3 to record your name
We would recommend recording all 3 for the system
If you have not already set your forwarding you can do so from within the mobile app
In default internal calls will be set to forward to voicemail on busy or no answer. To set your personal external calls to route to voicemail go into Settings > External then select Activate class and enable Call Forward Busy and Call Forward no Answer.
Below is a link to the iOS mobile app user guide, please take some time to go through this to understand the features available